ABC Books

Product Return Information for abc.childrens-library.com

What is ABC Books Return Policy?

You may return most products purchased. Most items can be returned with 1 month of receiving the item. However we aren't the original seller therefore you must contact and/or make reference to the initial sellers terms for returns individually.

3rd party Seller Returns Policies

While most sellers offer a returns policy similar to our own, some seller returns policies can differ. Each seller's return policy is available on the seller's web-site. Handling and shipping charges for returning items shipped using a seller are borne by buyer.

Items worth over need to be returned towards seller using a trackable shipping service. Should the order is valued at 0 and up, insure the shipment for the price of the goods and ship your return with a signature shipping service. For items below , we suggest USPS delivery confirmation service.

Note: Should a package doesn't arrive and you do not use a trackable method to return or you refuse the shipment as a means of return, you may possibly not be entitled to a refund.

Large Items Delivered by Specialty Carriers

If you need to return a heavy or bulky item that has been delivered by way of a specialty carrier (e.g., CEVA, ABF, Pilot), proceed to the Online Returns Center. The Returns Center will guide you through the returns process and will ask you to contact our specialized customer service team, which can schedule the pickup of your item.

Note: Don't refuse the delivery of your item. To ensure that the return and refund are processed correctly.

Cancel Pickup Request

After a UPS pickup has been requested, you cannot cancel that request until following first pickup attempt has been made. UPS will make up to three pickup attempts. Once the first pickup attempt, it is possible to call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Make sure to have your tracking number handy.


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